IT Support Technician

Location: Wichita, KS

Department: Information Technology

Type: Full Time

Min. Experience: Entry Level

POSITION SUMMARY:  

We are currently looking for an IT Support Technician with various customer service oriented desktop experience.  The ideal candidate will have the ability to install software on Windows operating systems; to perform basic PC and network configuration, troubleshooting, and repair; skills with Microsoft Office 2007 & 2010 desktop administration; will be self-motivated; and have experience in coordinating support for vendor supported hardware and software. 

 

DUTIES/RESPONSIBILITIES:

  • Respond to IT related questions, problems, and requests to ensure customers receive immediate and quality customer service
  • Register all requests in our Support Tracking system
  • Troubleshoot basic hardware and software problems to include but not limited to computers, printers, scanners, monitors, keyboards
  • Coordinate support activities with vendor supported hardware and software
  • Configure computers and deploy to end users
  • Ensure requests are properly closed and resolution details are clearly documented

 

MINIMUM QUALIFICATIONS:

  • Associates degree or comparable experience
  • One year experience supporting Windows, TCP/IP networking, Active Directory, and Microsoft Office Software

 

The Golf Warehouse (TGW) is an equal opportunity employer.  This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

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